'My Wee' no more: From sing-along to speak-along
The Department of Science and Technology (DoST) has hit on the idea of using the Filipino’s skill in imitating western singers down to their twang to develop a speech-training software that would...
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Voice Sites: Using IVR on the SaaS Model
A recent white paper entitled “Using Voice Site Technology to Automate Business Processes” is jam-packed with great advice and insight. The basic idea is that speech applications promise their ROI by...
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511 system delivers real-time data via phone, the Web and road signs
About two years ago, the state began consolidating these into a single system that uses interactive voice response technology to provide up-to-date information about any route selected by a caller. In...
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Voice Recognition: Technologies and Global Markets
Given the continued adoption of wireless devices and the seemingly insatiable consumer and business demand for unlimited access to information, it is likely that many enterprising companies will choose...
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The Future of IVR
TMC NetThe Future of IVRTMC NetTMCnet publishes expert commentary on various telecommunications, IT, call center, CRM and other technology-related topics. Are you an expert in one of these fields, and...
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The Many Benefits of Cloud-Based IVRs
The Many Benefits of Cloud-Based IVRsTMC NetIVR providers have also created cloud-based models in order to achieve a more agile, flexible and cost-effective solution that will ultimately improve the...
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How Can You Help Me? First You Need to Understand What I''m Saying
Achieving a truly conversational and intelligent voice interface is the holy grail of the IVR industry. It holds the promise of enabling customers to carry on a productive conversation and accomplish...
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Moore''s Law and IVRs
In the IVR industry, Moore's Law has meant vast improvements in speech recognition technology.
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IVR: Speech Recognition vs. DTMF
Most companies choose to use both DTMF and speech recognition concurrently, enabling customers to utilize the IVR system in whichever capacity is more suitable.
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On-Demand Contact Centers Often an Antidote to Stress
With an on-demand contact center users can have all of the features of a million-dollar system without the operational costs.
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Speech Analytics For Business Value
The purpose of speech analytics is automatically mine for customer intelligence and performance optimization data within the context of a recorded voice interaction. Used in conjunction with a contact...
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Emergence of Standards Contributes to the Automated Speech Recognition Market
Automated Speech Recognition Systems (ASR) for instance, save about fifty percent of costs spent on service agents, even as they improve the overall productivity of the call center. The ability of...
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Advantages of Speech Recognition
Advantages of Speech RecognitionTMC NetTMCnet publishes expert commentary on various telecommunications, IT, call center, CRM and other technology-related topics. Are you an expert in one of these...
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Real-time Analytics Matching Platform (RAMP): Part 2
Real-time Analytics Matching Platform (RAMP) is a software application designed for inbound call centers and used to match incoming callers to the most optimal "agent" based on customer buying...
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Speech Technology: A Global Strategic Business Report
Automated Speech Recognition Systems (ASR) for instance, save about fifty percent of costs spent on service agents, even as they improve the overall productivity of the call center. The ability of...
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PCI Council Releases Supplemental Guidance for Protecting Telephone-Based...
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
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Aspect on Cloud/Hosted Solutions
The cloud has long been part of contact centers. PSTN is by definition hosted. Cloud-based IVR systems have long been offered from hosting providers. Carriers have made available—if arguably not...
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Management Communication Services Launches Successful Sales Campaigns Using...
Provider of cloud based contact center service successfully launches sales campaigns using 3CLogic contact center service, enhancing its sales growth.
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Using Text Messages in IVR Systems
Using Text Messages in IVR Systems. The only difference is the messaging never gets turned into speech on the outgoing side, and the incoming messages are in text already so there's no need for speech...
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Cloud Communications Provider Survey
Confused by the available information and websites covering hosted/cloud communications services? Most organizations are in the same position. Several buyers' guides have been published that provide...
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